Are you receiving feedback?
By Jamie MorleyJune 9, 2022
Giving and receiving honest feedback effectively is one of the most important skills that a leader can have. It starts with being able to receive...
Creating a culture of feedback is important for many reasons. Firstly, it provides a level of motivation, recognition and feeling that the work they do matters when people receive honest, positive feedback. Secondly, honest conversations provide a real opportunity for people to learn and grow. Thirdly, it is crucial for ensuring that values are reinforced and lived and strategies are followed. Fourthly, it prevents an eruption inside the leader when dissatisfaction is kept within the person around an issue. Finally, if there is a problem that is not addressed this problem will only get worse and have more of a negative impact….Overall it keeps everybody and everything heading in one direction. It can literally make or break a situation. It can turn what is a problem into a positive change that benefits the whole practice. Or it can turn a problem into a major issue with a significantly underperforming individual who is affecting the broader team and the overall performance of the practice.
To help you give feedback more effectively you have to first be able to receive feedback appropriately. If you do not receive feedback well yourself, then it is likely that your team will follow suit and not receive feedback well either. You want an overall team culture of giving and receiving feedback. You have to set the example.
Receiving Feedback
It sounds easy right? Ok, I need to be able to receive negative feedback about myself and even solicit feedback about my own performance. Yet, I am sure that there are people reading this now who will be starting to shift uncomfortably in their seats. I am the boss, I know best, what right have they to tell me what is best? If not, then great! However, when did you last receive any feedback about your own performance? Last week? Last month? 3 months ago? Further? If it is further than 3 months ago does this mean that you have done everything right in the last 3 months? I would suggest not, but rather the reason that nobody has given you this feedback is partly because you may be the owner or boss or seen as being at a higher hierarchical level and maybe because you didn’t receive feedback effectively in the past. So, how do you change that?
I think the first thing is to recognise that feedback is one of the most important things in helping us to improve. Without that genuine perspective from the outside we are totally missing another perspective and ultimately a very important one in how our actions and behaviours are perceived from the outside and the impact they have on others, which is actually the key to great leadership. If you truly recognise this then you will be in a place of really wanting to receive the feedback.
The second thing is that you always have a choice with what you do with the feedback. By receiving it well, it doesn’t mean that you have to act on it. This is a choice you have, as others have when you give them feedback, but at least receive and understand the feedback so that you can then make an informed and effective choice. The problem is that sometimes people don’t take it that far because they feel threatened by it, go into a fight or flight response, become very defensive and never end up truly understanding what the feedback is.
Thirdly, remember that people are really making themselves vulnerable when they give you feedback. They are bravely giving you that feedback when many will not for fear of what the response and reaction may be. This is especially true if you are the owner of the practice. Bear this in mind when you respond….
You may well feel very defensive, especially as the feedback may well not have been delivered that well. It may also have come from somebody you don’t particularly like or believe is especially competent. Sometimes the people we don’t like can give us the greatest insight into how we can improve. It is down to you to see this as a real opportunity to learn and improve.
Practically, be on the lookout and recognise that it is feedback. When you notice that it is, before you do anything, I would always recommend saying something that will interrupt an automatic response. Perhaps something like ‘thank you for coming to me and giving me this feedback, I really do appreciate it’. Use your own words. If you believe in the value of it as above then you will be able to do this with authenticity and sincerity. Then I would say something like ‘I really want to fully understand the feedback that you are giving me. Please can you explain it again’ Seek to clarify what the person has said. If the feedback is generic then ask for specific examples so that you really can understand the feedback. Be genuinely interested. Once you have understood it, then summarise it back. If necessary take time to decide what to do with it. It is not the time to throw anything back against this person. Aside from helping you learn, what it also does is signal to the person that it is ok to give you feedback, in fact you really want that feedback. As a result they will give you more feedback. It also sets an example to your team members of how to receive feedback. From this will grow a culture of feedback, learning and improving.
Also, consider how you respond to positive feedback? Do you brush it off or ignore it? Feel slightly embarrassed and walk away? For some people it might feel quite uncomfortable to receive this praise. Again, I think it is important to acknowledge it, understand it and learn from it. What exactly are they saying was great? How can I learn from this? Aside from helping you grow and improve it will probably make you feel good (yes you can admit that) and more important it again sets the example to your team members, helping them learn, grow, improve and feel appreciated.
Be open, encourage and receive feedback effectively, not just on the business but about you and your performance.
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30/08/2022Hi A brief reminder that the deadline for nominations for the Go Global AWards 2022 is the 31st August. The Awards program this year will be held in Estonia, together with Estonian Business and Innovation Agency (formerly Enterprise Estonia). Dates for the final awards program, in-person judging of short-listed entrants, business mentoring etc - are the 19th to the 21st of October 2022. Government Officials from Bulgaria, Canada, Czech Republic, Estonia, Ireland, Lebanon, Moldova, and the USA have all confirmed to participate as judges and speakers to help guide companies in their overseas expansion efforts. You can submit your nomination at https://goglobalawards.org/submit-your-entry/ Companies of all size are encouraged to enter. NOTE: The entire Go Global Awards system is FREE. Real awards don't cost money. Buying fake awards and promoting yourself as “award winning” is deceptive and fraudulent to your clients, staff and partners. The Go Global Awards and our sponsors would never ask you to pay fees of any kind to receive an award. If you have already submitted an entry please disregard. Kristal Parcon Trade Commissioner International Trade Council kristal@goglobalawards.org www.goglobalawards.org
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10/07/2022Hello, my name’s Eric and I just ran across your website at fittingleadership.co.uk... I found it after a quick search, so your SEO’s working out… Content looks pretty good… One thing’s missing though… A QUICK, EASY way to connect with you NOW. Because studies show that a web lead like me will only hang out a few seconds – 7 out of 10 disappear almost instantly, Surf Surf Surf… then gone forever. I have the solution: Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. You’ll know immediately they’re interested and you can call them directly to TALK with them - literally while they’re still on the web looking at your site. CLICK HERE https://jumboleadmagnet.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works and even give it a try… it could be huge for your business. Plus, now that you’ve got that phone number, with our new SMS Text With Lead feature, you can automatically start a text (SMS) conversation pronto… which is so powerful, because connecting with someone within the first 5 minutes is 100 times more effective than waiting 30 minutes or more later. The new text messaging feature lets you follow up regularly with new offers, content links, even just follow up notes to build a relationship. Everything I’ve just described is extremely simple to implement, cost-effective, and profitable. CLICK HERE https://jumboleadmagnet.com to discover what Talk With Web Visitor can do for your business, potentially converting up to 100X more eyeballs into leads today! Eric PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling. You have customers waiting to talk with you right now… don’t keep them waiting. CLICK HERE https://jumboleadmagnet.com to try Talk With Web Visitor now. If you'd like to unsubscribe click here http://jumboleadmagnet.com/unsubscribe.aspx?d=fittingleadership.co.uk
09/07/2022Hi, my name is Eric and I’m betting you’d like your website fittingleadership.co.uk to generate more leads. Here’s how: Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. It signals you as soon as they say they’re interested – so that you can talk to that lead while they’re still there at fittingleadership.co.uk. Talk With Web Visitor – CLICK HERE https://jumboleadmagnet.com for a live demo now. And now that you’ve got their phone number, our new SMS Text With Lead feature enables you to start a text (SMS) conversation – answer questions, provide more info, and close a deal that way. If they don’t take you up on your offer then, just follow up with text messages for new offers, content links, even just “how you doing?” notes to build a relationship. CLICK HERE https://jumboleadmagnet.com to discover what Talk With Web Visitor can do for your business. The difference between contacting someone within 5 minutes versus a half-hour means you could be converting up to 100X more leads today! Try Talk With Web Visitor and get more leads now. Eric PS: The studies show 7 out of 10 visitors don’t hang around – you can’t afford to lose them! Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling. You have customers waiting to talk with you right now… don’t keep them waiting. CLICK HERE https://jumboleadmagnet.com to try Talk With Web Visitor now. If you'd like to unsubscribe click here http://jumboleadmagnet.com/unsubscribe.aspx?d=fittingleadership.co.uk
08/07/2022My name’s Eric and I just found your site fittingleadership.co.uk. It’s got a lot going for it, but here’s an idea to make it even MORE effective. Talk With Web Visitor – CLICK HERE https://jumboleadmagnet.com for a live demo now. Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. It signals you the moment they let you know they’re interested – so that you can talk to that lead while they’re literally looking over your site. And once you’ve captured their phone number, with our new SMS Text With Lead feature, you can automatically start a text (SMS) conversation… and if they don’t take you up on your offer then, you can follow up with text messages for new offers, content links, even just “how you doing?” notes to build a relationship. CLICK HERE https://jumboleadmagnet.com to discover what Talk With Web Visitor can do for your business. The difference between contacting someone within 5 minutes versus a half-hour means you could be converting up to 100X more leads today! Eric PS: Studies show that 70% of a site’s visitors disappear and are gone forever after just a moment. Don’t keep losing them. Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling. You have customers waiting to talk with you right now… don’t keep them waiting. CLICK HERE https://jumboleadmagnet.com to try Talk With Web Visitor now. If you'd like to unsubscribe click here http://jumboleadmagnet.com/unsubscribe.aspx?d=fittingleadership.co.uk
04/07/2022Hi, Eric here with a quick thought about your website fittingleadership.co.uk... I’m on the internet a lot and I look at a lot of business websites. Like yours, many of them have great content. But all too often, they come up short when it comes to engaging and connecting with anyone who visits. I get it – it’s hard. Studies show 7 out of 10 people who land on a site, abandon it in moments without leaving even a trace. You got the eyeball, but nothing else. Here’s a solution for you… Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. You’ll know immediately they’re interested and you can call them directly to talk with them literally while they’re still on the web looking at your site. CLICK HERE https://jumboleadmagnet.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works. It could be huge for your business – and because you’ve got that phone number, with our new SMS Text With Lead feature, you can automatically start a text (SMS) conversation – immediately… and contacting someone in that 5 minute window is 100 times more powerful than reaching out 30 minutes or more later. Plus, with text messaging you can follow up later with new offers, content links, even just follow up notes to keep the conversation going. Everything I’ve just described is extremely simple to implement, cost-effective, and profitable. CLICK HERE https://jumboleadmagnet.com to discover what Talk With Web Visitor can do for your business. You could be converting up to 100X more eyeballs into leads today! Eric PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling. You have customers waiting to talk with you right now… don’t keep them waiting. CLICK HERE https://jumboleadmagnet.com to try Talk With Web Visitor now. If you'd like to unsubscribe click here http://jumboleadmagnet.com/unsubscribe.aspx?d=fittingleadership.co.uk
02/07/2022Hello, my name’s Eric and I just ran across your website at fittingleadership.co.uk... I found it after a quick search, so your SEO’s working out… Content looks pretty good… One thing’s missing though… A QUICK, EASY way to connect with you NOW. Because studies show that a web lead like me will only hang out a few seconds – 7 out of 10 disappear almost instantly, Surf Surf Surf… then gone forever. I have the solution: Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. You’ll know immediately they’re interested and you can call them directly to TALK with them - literally while they’re still on the web looking at your site. CLICK HERE http://jumboleadmagnet.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works and even give it a try… it could be huge for your business. Plus, now that you’ve got that phone number, with our new SMS Text With Lead feature, you can automatically start a text (SMS) conversation pronto… which is so powerful, because connecting with someone within the first 5 minutes is 100 times more effective than waiting 30 minutes or more later. The new text messaging feature lets you follow up regularly with new offers, content links, even just follow up notes to build a relationship. Everything I’ve just described is extremely simple to implement, cost-effective, and profitable. CLICK HERE http://jumboleadmagnet.com to discover what Talk With Web Visitor can do for your business, potentially converting up to 100X more eyeballs into leads today! Eric PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling. You have customers waiting to talk with you right now… don’t keep them waiting. CLICK HERE http://jumboleadmagnet.com to try Talk With Web Visitor now. If you'd like to unsubscribe click here http://jumboleadmagnet.com/unsubscribe.aspx?d=fittingleadership.co.uk
30/06/2022Cool website! My name’s Eric, and I just found your site - fittingleadership.co.uk - while surfing the net. You showed up at the top of the search results, so I checked you out. Looks like what you’re doing is pretty cool. But if you don’t mind me asking – after someone like me stumbles across fittingleadership.co.uk, what usually happens? Is your site generating leads for your business? I’m guessing some, but I also bet you’d like more… studies show that 7 out 10 who land on a site wind up leaving without a trace. Not good. Here’s a thought – what if there was an easy way for every visitor to “raise their hand” to get a phone call from you INSTANTLY… the second they hit your site and said, “call me now.” You can – Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. It lets you know IMMEDIATELY – so that you can talk to that lead while they’re literally looking over your site. CLICK HERE http://jumboleadmagnet.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works. Time is money when it comes to connecting with leads – the difference between contacting someone within 5 minutes versus 30 minutes later can be huge – like 100 times better! That’s why we built out our new SMS Text With Lead feature… because once you’ve captured the visitor’s phone number, you can automatically start a text message (SMS) conversation. Think about the possibilities – even if you don’t close a deal then and there, you can follow up with text messages for new offers, content links, even just “how you doing?” notes to build a relationship. Wouldn’t that be cool? CLICK HERE http://jumboleadmagnet.com to discover what Talk With Web Visitor can do for your business. You could be converting up to 100X more leads today! Eric PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling. You have customers waiting to talk with you right now… don’t keep them waiting. CLICK HERE http://jumboleadmagnet.com to try Talk With Web Visitor now. If you'd like to unsubscribe click here http://jumboleadmagnet.com/unsubscribe.aspx?d=fittingleadership.co.uk
26/06/2022Hello, my name’s Eric and I just ran across your website at fittingleadership.co.uk... I found it after a quick search, so your SEO’s working out… Content looks pretty good… One thing’s missing though… A QUICK, EASY way to connect with you NOW. Because studies show that a web lead like me will only hang out a few seconds – 7 out of 10 disappear almost instantly, Surf Surf Surf… then gone forever. I have the solution: Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. You’ll know immediately they’re interested and you can call them directly to TALK with them - literally while they’re still on the web looking at your site. CLICK HERE https://jumboleadmagnet.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works and even give it a try… it could be huge for your business. Plus, now that you’ve got that phone number, with our new SMS Text With Lead feature, you can automatically start a text (SMS) conversation pronto… which is so powerful, because connecting with someone within the first 5 minutes is 100 times more effective than waiting 30 minutes or more later. The new text messaging feature lets you follow up regularly with new offers, content links, even just follow up notes to build a relationship. Everything I’ve just described is extremely simple to implement, cost-effective, and profitable. CLICK HERE https://jumboleadmagnet.com to discover what Talk With Web Visitor can do for your business, potentially converting up to 100X more eyeballs into leads today! Eric PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling. You have customers waiting to talk with you right now… don’t keep them waiting. CLICK HERE https://jumboleadmagnet.com to try Talk With Web Visitor now. If you'd like to unsubscribe click here http://jumboleadmagnet.com/unsubscribe.aspx?d=fittingleadership.co.uk
22/06/2022Hey, I thought you'd like this. Did you know that you can now use robots to build videos for you? Check out pictorybot.com and let me know what you think!
20/06/2022My name’s Eric and I just came across your website - fittingleadership.co.uk - in the search results. Here’s what that means to me… Your SEO’s working. You’re getting eyeballs – mine at least. Your content’s pretty good, wouldn’t change a thing. BUT… Eyeballs don’t pay the bills. CUSTOMERS do. And studies show that 7 out of 10 visitors to a site like fittingleadership.co.uk will drop by, take a gander, and then head for the hills without doing anything else. It’s like they never were even there. You can fix this. You can make it super-simple for them to raise their hand, say, “okay, let’s talk” without requiring them to even pull their cell phone from their pocket… thanks to Talk With Web Visitor. Talk With Web Visitor is a software widget that sits on your site, ready and waiting to capture any visitor’s Name, Email address and Phone Number. It lets you know immediately – so you can talk to that lead immediately… without delay… BEFORE they head for those hills. CLICK HERE http://jumboleadmagnet.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works. Now it’s also true that when reaching out to hot leads, you MUST act fast – the difference between contacting someone within 5 minutes versus 30 minutes later is huge – like 100 times better! That’s what makes our new SMS Text With Lead feature so powerful… you’ve got their phone number, so now you can start a text message (SMS) conversation with them… so even if they don’t take you up on your offer right away, you continue to text them new offers, new content, and new reasons to do business with you. This could change everything for you and your business. CLICK HERE http://jumboleadmagnet.com to learn more about everything Talk With Web Visitor can do and start turing eyeballs into money. Eric PS: Talk With Web Visitor offers a FREE 14 days trial – you could be converting up to 100x more leads immediately! It even includes International Long Distance Calling. Paying customers are out there waiting. Starting connecting today by CLICKING HERE http://jumboleadmagnet.com to try Talk With Web Visitor now. If you'd like to unsubscribe click here http://jumboleadmagnet.com/unsubscribe.aspx?d=fittingleadership.co.uk
20/06/2022Did you know that you can use Google Translate to steal rankings from other people on Google in different countries? https://youtu.be/5JyuURvfSs0
19/06/2022Hey, this is Eric and I ran across fittingleadership.co.uk a few minutes ago. Looks great… but now what? By that I mean, when someone like me finds your website – either through Search or just bouncing around – what happens next? Do you get a lot of leads from your site, or at least enough to make you happy? Honestly, most business websites fall a bit short when it comes to generating paying customers. Studies show that 70% of a site’s visitors disappear and are gone forever after just a moment. Here’s an idea… How about making it really EASY for every visitor who shows up to get a personal phone call you as soon as they hit your site… You can – Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. It signals you the moment they let you know they’re interested – so that you can talk to that lead while they’re literally looking over your site. CLICK HERE http://talkwithwebtraffic.com to try out a Live Demo with Talk With Web Visitor now to see exactly how it works. You’ll be amazed - the difference between contacting someone within 5 minutes versus a half-hour or more later could increase your results 100-fold. It gets even better… once you’ve captured their phone number, with our new SMS Text With Lead feature, you can automatically start a text (SMS) conversation. That way, even if you don’t close a deal right away, you can follow up with text messages for new offers, content links, even just “how you doing?” notes to build a relationship. Pretty sweet – AND effective. CLICK HERE http://talkwithwebtraffic.com to discover what Talk With Web Visitor can do for your business. You could be converting up to 100X more leads today! Eric PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling. You have customers waiting to talk with you right now… don’t keep them waiting. CLICK HERE http://talkwithwebtraffic.com to try Talk With Web Visitor now. If you'd like to unsubscribe click here http://talkwithwebtraffic.com/unsubscribe.aspx?d=fittingleadership.co.uk
13/06/2022